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Committed to our customers
At JohnsonDiversey we believe in the importance of establishing and maintaining strong relationships with our customers. By investing the time to listen to our customers' many-varied needs, we are better able to provide an outstanding quality of service, and meet, or ideally exceed, their expectations.
JohnsonDiversey is committed to delivering service excellence and in 2001 joined the Institute of Customer Service as a founder member. In 2004 we became an Institute of Customer Service Approved Centre, in recognition of our commitment to training.
JohnsonDiversey makes this pledge to its customers:
• We will strive, on an ongoing basis, to develop innovative hygiene solutions for your business
• We will endeavour to make our business process as simple and hassle-free as we can. Our free phone customer services telephone number will be answered by professional customer service advisors who are both highly trained in all aspects of hygiene solutions and dedicated to delivering great service
• We will take time to listen to what you have to say about our products and services, and use your feedback to help us better meet your needs
• We will focus on providing an excellent quality of our service. If, however, we do not meet our promises, we will do everything within our power to immediately rectify the situation and minimise any detrimental impact on your business more>>
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