It’s easy to think of our business as simply delivering all the things needed to keep places clean. But the true measure of a company such as ours does not lie in how many gallons of floor finish or window cleaner we provide. Often, the best solutions don’t come in a bottle at all. Instead, our real value lies in our ability to solve our customers’ problems and to simplify their lives. Understand the customer . . . Evolve with their needs . . . Anticipate change and embrace it — especially when it means better serving the customer. This has been our business philosophy for five generations. And it will remain so for generations to come. When you come right down to it, truly partnering with the customer is the only way we can solve the unique problems of so many industries in so many countries across the globe. Because as unique as each customer is, one thing remains universal: while clean may be a means to an end, it’s not the end itself. In fact, it’s just the beginning. -S. Curtis Johnson, Chairman