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Butcher's is focused on serving the Building Service Contractor industry. To create real solutions for contractors, we began by learning all we could about contractors, their needs, and the issues they confront every day.
Time after time, we heard contractors talk about the same things...
Employee Turnover Employee Productivity Producing Quality Work Workplace Accidents Preventing Damage
But there is a solution ...
Employee Turnover
Employee turnover can be as high as 200-300 percent in the contract cleaning industry. Considering that the cost to hire and train each new worker ranges from $250 to $750, high employee turnover is a tremendous expense for a contractor to bear.
Employee Productivity
Labor is the single largest expense in doing business, making up 60-80 percent of the total average contract cost. Getting employees to be more productive is the best way contractors can remain competitive.
Producing Quality Work
The number one reason cleaning contracts are lost is not due to price, but due to poor customer service. Reducing repeat complaints and guarding against low quality work are the keys to keeping existing customers happy... and to winning new ones.
Workplace Accidents
Employee accidents cost contractors money! A $5000 accident at a company with a five percent profit margin requires an additional $100,000 in sales to offset the cost of the accident.
Preventing Damage
Damage to a tenant's property can not only cost the contractor a lot in restitution, but it can also cost the contractor the customer's business.
Butcher's Building Block Training System
Training is the answer to many of these problems. But while recognizing the need for training may be simple, implementing an effective, easily maintained training program can be a difficult task.
Butcher's has developed a training tool for the real world of contract cleaning. Combining great tools with great coaches, Butcher's Building Block™ Training System provides contractors with a true solution.
There are four parts to Butcher's Building Block™ Training System:
The "Train Like a Pro" Seminar
Butcher's provides seminars that teach the contractor's supervisors to train like professionals. By using the "principles of adult learning," supervisors will learn how to train their workers with greater impact and effectiveness. They will use the proven Tell, Show, Do, Review training method to expertly train their employees -- and make that training "stick."
The Building Block™ Flip Chart
The Butcher's Building Block™ Flip Chart uses simple, colorful images to show cleaning procedures in a step-by-step fashion. Training using the Butcher's Building Block™ Flip Chart is done right on the job site. The portable, yet durable flip chart can be taken to any training location, such as a restroom or office. Time spent training is also spent cleaning. While the training is getting done, so is the work.
The Deadly Sins
The Butcher's Building Block™ Flip Chart highlights the most common complaints heard by contractors. These "Deadly Sins" address the things which matter the most to customers. Cleaners will learn to avoid such Deadly Sins as 'no supplies in the restroom' or 'trash can not put back properly.
The Reference Cards
Colorful, durable and compact, the Building Block™ Reference Cards are the perfect job aid for workers to use following training. Picture based summaries for each cleaning task reinforce the cleaning steps, insure the use of proper chemicals, and help to avoid the "Deadly Sins."
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