About Customer Technical Support (CTS)        Services provided by CTS Product procedures / use recommendations Use dilution recommendations On-site field trouble shooting Product Certification letters Writing technical bulletins Customer training on-site and in-house Field product evaluation Creating training manuals Instruction on proper equipment use Account survey to offer customized training program to reflect customer needs and habits & practices CTS Support Available 24 hours a day, 7 days a week Computerized internal data management process we call Customer Management Excellence (CME) Monitor customer inquiries Track responses Generate exception reports Product & Equipment field Application Experts with combined industry experience of over 50 years in the following application areas Restroom Care Floor Care, Wood, Vinyl Composite Tile (VCT), and Carpeting Housekeeping Food & Beverage, mechanical and manual dish detergents Food Sanitation Laundry Machine Warewashing