Customer Service Commitment

In today’s highly competitive market we recognise that the most important asset with
measurable long term value is the development of relationships with our customers.This is an area that we therefore continue to focus on as an organisation,and invest in to ensure that we deliver high quality service which builds increased customer satisfaction.

Diversey is committed to service excellence and in 2001 we joined the Institute
of Customer Service as a founder member, and in 2004 we became an Institute of Customer Service Approved Centre, for our comittment to training. As a customer of Diversey, we will make the following commitments to you:

• We will continue to develop innovative hygiene solutions for your business.

• We will make doing business with us simple – by providing a free phone customer
services telephone number,which will be answered by professional customer service
advisors who are highly trained in all aspects of hygiene solutions.Most importantly,our
people are recruited because they have a passion for delivering great service.

• We will listen to your feedback about our  products and services and take your views
into account when developing our range.

• Our focus will always remain on the quality of our service,however if we do fail to keep
our promises,we will immediately rectify our mistake – always considering the
personal impact on you.


Our investment in technology to support our customers is a fundamental part of our
success,and one which sets us apart from our competitors. To support our relationship
we have:

• Voice recording on all our customer service telephone lines – this is used to coach and
develop our customer service advisors to continually improve what they do and how they do it.It also supports our customers by enabling the timely resolution of any disputes.

• Equipment breakdown service – automated allocation of engineers to respond to your
request by the end of the next working day.

Thank you for choosing Diversey, we are confident you won’t be disappointed.